Scanfast FAQ & Troubleshooting

How do I charge my device?

You can charge your iOS device with an appropriate USB cable. If you are using a Linea Pro, however, the sleeve and your iPhone or iPod touch utilize separate batteries. Therefore, each device needs to be charged to work properly. To charge both devices simultaneously, attach the Linea Pro sleeve to your iOS device; then plug the device into a USB power source with the appropriate iPhone / iPod touch cable. The iOS device’s remaining charge appears in the top right of the device, while the Linea Pro’s charge is indicated by series of green lights at the bottom of the sleeve.

My scanner repeatedly displays Ticket Not Found.

  • Check Device Setup and confirm that the correct events are selected.
  • Check the Stats section to check the number of tickets on your device.
  • Reset your Wi-Fi connection and follow the Device Setup steps once again.
  • If using the camera to scan tickets, scan the 2D QR code instead of the 1D barcode. Depending on the autofocus capabilities of your scanning device, it may have difficulty identifying the 1D barcode.

My scanner repeatedly displays Ticket Not Found.

Tap Settings and make sure that Checkout Mode is disabled.

My Linea Pro isn’t working and I’m not seeing the Linea Connected notification.

  • Check Scanning Settings and make sure that Camera Mode is disabled.
  • Confirm that the attachment has sufficient battery life.
  • Check the lights on the bottom of the sleeve — if all three lights are lit when you press the small button, the sleeve is fully charged.
  • Press tightly on the iPod or iPhone into the sleeve to confirm that the connection is working.
  • Disconnect and reattach the device to the attachment.

My scan stats seem incorrect. / My scanner isn’t syncing to the system.

  • Confirm your Wi-Fi connection is working properly.
  • Visit Stats and tap Sync to force the device to sync all scan information with the system.
  • Return to the Device Setup menu and follow the steps to download your ticket information again.

My scanner’s camera isn’t focusing and won’t scan barcodes.

  • Position the viewfinder further from or nearer to the barcode itself.
  • If possible, attempt to scan the 2D QR code instead of the 1D barcode.
  • Tap the gear icon and activate the flashlight in low-light surroundings.
  • Some iOS devices allow you to manually focus the camera by tapping the screen while the camera is open.
  • If the ticket still cannot be read, use the Search option to locate and manually check in the ticket.

My Linea Pro attachment won’t scan mobile tickets.

Tap the gear icon and enable Camera Mode. This will disable the Linea Pro. (Some smartphone settings (e.g., brightness) and screen protectors can interfere with the Linea Pro’s laser.)

I accidentally checked in extra tickets for an order with multiple tickets.

Tap Search and enter the relevant customer or order information. Once you have located the order, tap the tickets checked in by mistake and tap check out.

Something else isn’t working.

  • Make sure you are using the most recent version of Scanfast. If you are using a device with iOS 7 or newer, your app will update by default. Otherwise, you will need to visit the App Store and tap Updates to see if there is a new version of the app available.
  • Restart your device. Hold the Home and Lock buttons down until you receive the option to power off.
  • Delete and reinstall Scanfast. Tap the icon until a small X appears; then tap that X to delete the app. Visit the App Store and download the app once again.
  • Contact your Account Manager if you still experience issues.
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